Privacy Policy

1. Who We Are

Greater Human Inc.

Email: info@greaterhuman.ai

If you have questions about this Privacy Policy or how your data is handled, contact us at the email above.

2. Data We Collect

We collect the following categories of personal data:

Account Data

• Name and email address (provided during sign-up via third-party authentication)

Session Data

• Messages you send to the AI Guide
• AI-generated responses and session summaries
• Session metadata (timestamps, session type)

Voice Data

When you use voice mode, your speech is streamed to Deepgram for transcription, converted to text, and discarded. We do not store audio recordings. Only the resulting text transcript is retained as part of your session data.

Onboarding Data

Responses you provide during onboarding (such as your background and goals), used to personalise your experience.

Technical Data

• Device type and operating system
• App version
• Crash reports and diagnostics (used solely for debugging and stability)

Payment Data

When applicable, we store subscription status, plan type, and billing period. Payment processing is handled entirely by third-party providers. We never receive or store your payment card details.

We do not sell your data, share it for advertising, or use it for commercial profiling.

3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Performance of a Contract — To provide the Greater Human service, maintain your account, and deliver AI-guided sessions.
• Legitimate Interests — To maintain user safety, support quality assurance, review selected sessions, detect misuse, and improve the platform in ways that do not override your rights and freedoms.
• Legal Obligations — To comply with applicable laws, regulatory requirements, and safety-related obligations.

Quality review of sessions is carried out under Legitimate Interest by a certified coach bound by strict confidentiality. You may disable review for any specific session at any time (see Section 4).

4. How We Use Your Data

Your data is used solely to provide, maintain, and improve the Greater Human experience:

• AI Functionality: To give continuity across sessions and support the personalised responses of your AI Guide.
• User Safety: To ensure conversations comply with ethical and safety standards.
• Quality Review: Selected sessions may be reviewed by a certified coach for quality assurance. This person is bound by strict confidentiality. You can block any session from human review within the app: go to the Journey tab, select a session, and tap the eye icon. Sessions marked as private will never be reviewed.
• AI Training: Your conversations are not currently used to train AI models. In the future, we may use fully anonymised, de-identified transcripts for model improvement. Anonymised data cannot be traced back to any individual. We will update this policy before any such use begins.
• Analytics: We collect aggregated, internal analytics to understand how the app is used and to improve the experience. We do not use third-party analytics or advertising trackers.

We will never sell your data or share it with third parties for marketing or unrelated purposes.

5. Cookies and Tracking

We do not use cookies that track you across websites. The app may use standard device storage (such as authentication tokens) solely to keep you signed in and to support app functionality. We do not use tracking pixels or third-party advertising trackers.

6. Data Retention and Deletion

• Session Data: Your session transcripts are stored in your private account for as long as you choose. We do not automatically delete them.
• Account Deletion: You can delete your account at any time from the Profile screen in the app. Deletion is a soft delete: your account is deactivated immediately, and you have 30 days to sign back in and cancel. After 30 days, all your personal data is permanently removed.
• Account Data: Stored for as long as your account remains active. When deleted, personal data is removed in accordance with applicable data protection laws.

You may also request deletion by emailing info@greaterhuman.ai.

7. Data Storage and International Transfers

We use Google Cloud Platform to host and process your data.

• EU-Based Storage: All long-term data is stored on servers in the European Union.
• AI Processing: AI processing is configured to occur within our private cloud environment. Your personal Google settings never affect our system.
• No Cross-Customer Training: Under our enterprise terms, data sent for AI processing is never used to train foundation models and is never shared with other clients or products.

If limited data needs to be transferred outside the EU (for example, for email delivery or payment processing), we rely on the EU-US Data Privacy Framework, Standard Contractual Clauses, and strong encryption.

8. Third-Party Service Providers

We use trusted third-party providers to operate the Greater Human service. These include:

• Google Cloud Platform — cloud hosting, database, and infrastructure
• Google Gemini — AI processing of your conversation text to generate responses
• Deepgram — speech-to-text transcription (audio is processed in real time and not stored)
• ElevenLabs — voice synthesis for spoken AI responses
• Firebase Cloud Messaging — push notifications
• Payment processing providers (we never receive your card details)

All providers are bound by data protection agreements and process your data only on our instructions. They cannot use your data for their own purposes.

9. Data Security

We use multiple layers of security to protect your data:

• Encryption: All data is encrypted at rest (AES-256) and in transit (TLS/HTTPS).
• Access Controls: Only a small number of authorised team members can access production systems. All access is logged and monitored.
• Infrastructure Isolation: Our systems run within a private cloud project, isolated from other customers.
• Monitoring: Our cloud provider delivers continuous security monitoring, anomaly detection, and logging.

If a data breach occurs, we will notify affected users and relevant authorities as required by GDPR Articles 33 and 34.

10. Automated Decision-Making and AI

Greater Human uses AI to generate reflective prompts and guidance based on your inputs. The AI does not make decisions that produce legal or similarly significant effects on you.

The AI Guide does not provide medical advice, diagnosis, or treatment, and is not a substitute for professional mental health care.

You may raise concerns about any AI-generated output by contacting info@greaterhuman.ai.

11. Your Rights

Depending on your location, you may have the following rights:

• Access — Request a copy of your personal data
• Correction — Ask us to correct inaccurate information
• Deletion — Request deletion of your data (or use the in-app delete button)
• Restriction — Request that we limit how we process your data
• Portability — Request your data in a structured, machine-readable format
• Objection — Object to processing carried out under Legitimate Interest
• Complaint — File a complaint with your local Data Protection Authority

To exercise any of these rights, email info@greaterhuman.ai.

12. Children's Data

Greater Human is not intended for individuals under 18. We do not knowingly collect data from minors.

If we learn that we have collected data from someone under 18, we will delete it promptly.

13. Changes to This Privacy Policy

If we make material changes to this Privacy Policy, we will notify you by email or in-app notification. Continued use of the app after notification constitutes acceptance of the updated policy.